ToriOlds.com Terms & Policies

Grievance Policy

Tori Olds, Ph.D. (toriolds.com) is fully committed to conducting all educational activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. We are dedicated to providing continuing education experiences that are fair, equitable, and strictly free of commercial bias.

While we strive to anticipate and resolve all issues, grievances may occasionally arise regarding course content, instructor presentation, digital accessibility, or the issuance of certificates. To ensure a rigorous and supportive learning environment, the following procedural guideline will be observed:

Submission: All grievances must be submitted in writing via email to [email protected] with the subject line "Formal Grievance." The participant must state the specific nature of the grievance and their requested resolution.
Initial Review & Triage Timeline: Incoming support communications are actively monitored and triaged by our administrative management team. The administrative team will acknowledge receipt of the complaint within three (3) business days.
Escalation Pathways: Under normal operations, the administrative team will forward the complaint to Dr. Tori Olds for review, who will formulate a formal response and proposed resolution within thirty (30) days of receipt. In the event that a grievance directly concerns Dr. Olds or an instruction she provided, the administrative team will bypass her review and automatically escalate the grievance to the independent members of our CE Planning Committee and accredited co-sponsoring partner for an objective, peer-reviewed resolution.
Outcomes: Potential resolutions may include, but are not limited to: a partial or full refund of tuition, access to an alternative training module, or a formal corrective action plan for future programming. All decisions rendered by the administrative review team or CE Planning Committee are final. Records of all grievances and their resolutions are kept securely, strictly confidential, and retained for a minimum of five (5) years.

Refund & Cancellation Policy

We are committed to providing high-quality, evidence-based training. If a participant is dissatisfied with a continuing education program or experiences an unavoidable scheduling conflict, we offer the following options:

Asynchronous (On-Demand) Courses: Due to the immediate delivery of digital materials, refunds are not issued once a participant has logged into the course portal or streamed content. If a course is purchased in error and the learning platform has not been accessed, a full refund (minus a 5% administrative fee) may be requested within 14 days of purchase.
Live / Synchronous Virtual Events: Cancellations made by the participant in writing at least fourteen (14) days prior to the event start date will receive a full refund (minus a 5% administrative fee). Cancellations made less than fourteen (14) days prior are not eligible for a monetary refund, but the participant may apply their registration fee as a credit toward a future program on toriolds.com or Depth Institute LLC. This credit must be redeemed within one (1) calendar year.
No-Shows: Participants who fail to attend a live event without prior written notice ("no-shows") are not eligible for a refund or course credit.
Institutional Cancellations: In the rare event that we must cancel or postpone a scheduled program due to instructor illness, technical outages, or unforeseen circumstances, all registered participants will be notified immediately and issued a 100% full refund to their original method of payment.

To request a refund or cancellation, please email [email protected] with your name, license number, and course title. Approved refunds will be processed within 5 to 7 business days.

ADA Accommodations

ToriOlds.com complies fully with the Americans with Disabilities Act (ADA) and is committed to ensuring that our educational programs are inclusive and accessible to all behavioral health professionals. Accommodations will be provided at no additional cost to the participant.

Our digital learning environment is designed with accessibility in mind, including standard features such as closed-captioning for pre-recorded video modules and screen-reader compatibility for text-based syllabi and post-course evaluations.

If you require specific, individualized ADA accommodations to fully participate in a live or asynchronous program, please submit your request in writing to [email protected].

Notice for Live Events: So that we may effectively arrange for the necessary support personnel or technologies, we respectfully request that accommodation requests for live, synchronous events be submitted at least fourteen (14) days prior to the scheduled start date of the program. We will make every reasonable effort to accommodate requests made less than fourteen (14) days in advance, but we cannot guarantee that late requests can be fulfilled.

Course Completion Requirements

Variable credit for partial attendance will not be awarded. To receive a Certificate of Completion:

For Live/Synchronous events: Participants must attend 100% of the scheduled program and complete the post-event evaluation. Attendance will be verified via digital platform logs.
For Asynchronous events: Participants must complete all required video modules, pass the post-course assessment with a score of 75% or higher, and complete the post-course evaluation.

Accreditation, Co-Sponsorship & Commercial Support

Co-Sponsorship Disclosure: Continuing education (CE) credits for eligible programs on toriolds.com are provided in co-sponsorship / joint-providership with an American Psychological Association (APA) approved CE sponsor. Educational programs are designed and conducted in strict conformance with the APA's Ethical Principles of Psychologists and are strictly free of commercial bias.
Independence: Programs offered on toriolds.com are completely independent. We do not accept commercial support or corporate sponsorship for our continuing education offerings. All instructors, planners, and committee members are required to disclose any potential financial conflicts of interest or commercial relationships prior to instruction.
Financial & Commercial Disclosures: Dr. Tori Olds receives financial compensation as the presenter and owner of the educational platform at toriolds.com and as founder of Depth Institute LLC. She has no other relevant financial, commercial, or non-financial conflicts of interest or commercial bias to disclose regarding these programs. Any additional presenter relationships will be clearly disclosed to participants in program promotional materials and at the start of the educational activity.

Privacy & Record Retention

We respect the privacy of our learners. Official participant educational records—including registration details, assessment scores, course evaluations, attendance logs, professional license numbers, and records of Certificates of Completion issued—are stored securely and maintained for a minimum of five (5) years in accordance with APA guidelines.

Educational participant records will never be sold or rented to third parties. These records are shared strictly with our secure infrastructure processors (such as our learning management platform, Kajabi, and payment gateway, Stripe), our affiliated educational entity (Depth Institute LLC), and our accredited APA co-sponsoring partner solely to process transactions, verify professional credentials, issue certificates, and deliver training services.

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